Your pack shipment
Packages are generally dispatched within 1 day after receipt of payment and are shipped via Royal Mail or Hermes Ltd. without a signature. If you prefer delivery by Royal Mail Extra with the required signature, an additional cost will be applied.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transportation fees vary according to the total weight of the shipment. We advise you to group your items in one order. We can not group two distinct orders separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
All packages shipped by us are professionally packaged. Each shipment prepared by us is packed in a carton or in a bubble envelope that adequately protects the contents of the order from damage. The package is secured with a solid tape. In each parcel we place an account for the products purchased from us, unless it is an order sent as a "gift".
When picking up a parcel at a post office or at a postman / courier, please note that the parcel is not damaged and that the parcel does not show signs of damage. In case of doubt, we ask the Commission to open the parcel post at the post office or together with the courier. Please then make a delivery opening protocol.